When I designed and taught the course Uso de smartphone for senior adults, the goal was simple yet transformative: to help participants understand the features of their phones and, in doing so, strengthen their connection with the world—and most importantly, with their families. Our group was diverse: retired teachers, grandparents, professionals still working, and lifelong learners who all shared one thing in common—the desire to feel less excluded in a digital age.
Post-pandemic, many feared “breaking” their devices by pressing the wrong button, or felt overwhelmed by technical jargon. My task was to reframe the smartphone not as a mysterious object, but as an extension of their needs. To do so, I drew on the European framework for digital literacy, showing them that every setting could be undone, that mistakes were part of learning, and that new skills were always within reach. We began with everyday applications—downloading music on Spotify or YouTube Music—and quickly moved to practical apps such as their health insurance platform, where they could request appointments without leaving home.
Because every participant had a different device—Xiaomi, Apple, Samsung—I created customized step-by-step guides for each system and organized peer groups around them. I soon realized how literal older adults can be: if the instructions didn’t match their exact screen, they felt lost. This insight led me to adopt flexible methodologies, tailoring instructions to their real contexts and daily habits.
The most memorable achievement came when participants learned to download the health insurance app, enter their data, and successfully book their own appointments. The joy on their faces was unforgettable—it wasn’t just about using technology, but about regaining independence and dignity. By the end of the program, 82% of learners demonstrated proficiency in key smartphone functions, a result that went far beyond technical skill.
This experience shaped me deeply. It taught me that teaching technology is not about tools, but about relevance, patience, and empathy. It showed me the importance of designing learning experiences that connect with people’s lives, no matter their age or background. And it reaffirmed my commitment to building inclusive digital literacy programs—because education should never leave anyone behind.